Assembled Cabinet Policies

Assembled Cabinet Delivery & Shipping Standard In-Home Delivery Service

Shoppingcabinets.com offers our customers site delivery services with tailgate delivery. Customer is responsible for offload from tailgate and delivery into dwelling. Shoppingcabinets.com orders of at least three cabinets (as determined by Shoppingcabinets.com). Assembled orders of fewer than three cabinets will be shipped via regular ground services and are not eligible for the Liftgate delivery service.

The customer will be alerted via email once the cabinets have shipped from the manufacturer and are in transit. Customer will be advised of estimated delivery time for arrival. Once the cabinets have been received by the terminal, customers can expect notification via phone as well as email within 1-2 business days to arrange the delivery date. Customers must schedule AND accept delivery within 48 hours of receiving the order’s final terminal arrival notification. Failure to accept delivery of the order within the 48-hour window will result in the assessment of storage fees (of $50 +/- per day to be determined by Terminal policy) per pallet.

The customer will get an automated call the day/night before the delivery date at which point they will receive a 4-hour window delivery time-frame for the next day. The driver will also call the day of the delivery about 30 minutes to an hour before showing up at the house to confirm that the truck is on the way.

Customers are required to accept delivery of their order even if damaged. Accepting the order and reporting the damages via the Shoppingcabinets.com claims process will help to expedite the process. As all sales are final, failure to schedule a delivery appointment or refusal of an order once arrived at the customers location does not release the customer of the obligation for the full price of the cabinet order.

The delivery truck will arrive at your site with a liftgate, which will lower the cabinet pallets to the grade level. Customer will be responsible for the off load of the cabinets (pallet banding may be broken at this point to allow access to the individual cabinets). It is not necessary to open each cabinet for inspection. However, should a box have a tear, puncture, or crumpled corner it should be noted on the delivery documents. A picture with a cell phone (jpg) will document the damage. Also, the shipping document (both the drivers copy and your copy) should be noted for any suspicious damages. Please verify all cabinet boxes and packages have been received.