Claims Policies

After a customer has documented any damages on the delivery paperwork as noted in the Receiving Policies, it is necessary to go to Shoppingcabinets.com and click on the file a claim link at the bottom of our homepage to provide the necessary documentation of the damages.

Concealed damages must be reported within 48 hours. Customer is responsible to open and inspect the entire order within 48 hours or any claims for concealed damages may be denied.

Customers should take photos and tag them directly to their order: Sending the information to info@shoppingcabinets.com

The following information is required to properly file a claim: o Order number o Copy of signed delivery paperwork notating damages (if visible upon receipt) o Photographs of damages (concealed or otherwise) o Photos must be of the entire part/panel with damage visible (no close- ups necessary) o Photos must be in .jpeg file format o List of damaged items with description of damages

It can take between 7 - 10 business days before your replacement parts are shipped.

Replacement parts will not be sent out if the cabinets/vanities are already installed with the exception of doors. If you discover damage after installation of the product(s), your claim will not be honored. If you have glued, pinned, stapled, or altered the product in any way & are unable to detach the damaged part or piece, we will not replace the entire cabinet.

This warranty does not cover damage resulting from accidents during assembly, misuse, dirt, water, tampering, un-reasonable use, improper installation, servicing performed or attempted by unauthorized service agencies or units that have been modified or used for commercial purposes.

***Shoppingcabinets.com reserves the right to change its assembled shipping policies and requirements at any time prior to purchase.