Receiving Policies

Once a shipment arrives at the final-destination terminal, the third-party carrier will contact the customer to schedule a delivery. Failure to establish a delivery appointment with the carrier will result in the carrier charging storage fees until such time as the delivery can be made.

Customers are solely responsible for any/all storage fees incurred. Customer (or authorized representative) must be present to accept delivery and must be 18 years of age or older.

Residential delivery is defined as CURBSIDE DELIVERY.

Unless otherwise stipulated (as with assembled cabinet orders), deliveries will NOT be brought into a customer’s home. Customer is responsible for transporting items from the street into the property.

In certain instances, assisting the freight carrier’s driver with some off-loading from the truck may be necessary. • Customer must inspect order for visible damages or missing items while the driver is present.

All damages and/or missing items must be noted on the delivery receipt/bill of lading while the driver is present. • Paperwork must include signatures of both the customer and the driver. Customers have the right to demand the driver waits until an inspection for visible damages is complete.

Customers should accept orders with visible shipping damages after noting the damages on the delivery paperwork (both the Drivers and your copy). Doing so will facilitate the claims process and enable Shoppingcabinets.com to replace the damaged items more quickly.

Bills of lading include the number of cartons which may not coincide with the number of items on the order as some items are packaged together. You must check that all items on the order have been received before signing the paperwork.

Shoppingcabinets.com will not be held responsible for missing items not noted on the delivery paperwork at the time of delivery. • All vanity/counter tops must be opened and inspected for damages while the driver is present. Failure to do so will result in such claims being denied.

Unlike cabinetry & accessory orders, if a vanity/countertop is found to be damaged during shipping, customer must refuse to accept delivery. • Concealed damages must be reported within 48 hours. Customer is responsible to open and inspect the entire order within 48 hours or any claims for concealed damages may be denied.